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S53-10482Open Custom domain stuck on pending verification storefront · Last reply: Maya · Stack53 Support S53-10477Waiting on you Raise database connection limit for storefront storefront · Support asked for your plan details
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→ Open a ticketSign in and describe the issue for your project [Status] System statusstatus.stack53.com → DocumentationGuides, references and examples
BROWSE BY TOPIC

Find answers by product area.

All documentation →
Getting started Create your first projectDeploy from a repositoryInvite your team
Billing & account Update payment methodDownload invoicesEnable two-factor sign-in
API Platform Create and rotate API keysUnderstand rate limitsVersion your API
Deployments Fix a failed buildRoll back a releaseSet environment variables
Databases & data Connect to your databaseRestore from a backupManage connection limits
Authentication Add a sign-in providerConfigure OAuth redirectsManage user sessions
Domains & DNS Verify a custom domainAdd DNS recordsTroubleshoot certificates
Cloud servers Connect over SSHResize a serverConfigure firewall rules
SUPPORT PLANS

Choose your level of support.

Every account can open tickets. Channels and response targets depend on your plan and the severity you choose.

Severity definitions ↓ Service Level Agreement →
StandardFor every Stack53 account
[price]
CHANNELS Tickets Live chat[confirm availability] Phone[confirm availability]
RESPONSE TARGETS Critical[Response target]High[Response target]Normal[Response target]Low[Response target]
Open a ticket
[Plan name]For teams running production workloads
[price]/ month
CHANNELS Tickets Live chat[confirm availability] Phone[confirm availability]
RESPONSE TARGETS Critical[Response target]High[Response target]Normal[Response target]Low[Response target]
Upgrade support
EnterpriseFor large or regulated deployments
[price]
CHANNELS Tickets Live chat[confirm availability] Phone[confirm availability]
RESPONSE TARGETS Critical[Response target]High[Response target]Normal[Response target]Low[Response target]
Contact Sales
HOW TO GET HELP

The fastest path to an answer.

  1. 1Search the docsMost answers are already in the guides and references.
  2. 2Chat with usLive chat during [Support hours] — otherwise it becomes a ticket.
  3. 3Open a ticketSign in, pick the project and set a severity.
  4. 4EscalationFor Critical issues, request escalation from the ticket page.
SEVERITY DEFINITIONSYou choose it when opening a ticket
SeverityWhat it means
CriticalProduction is down or data is at risk, and there is no workaround.
HighA production feature is badly degraded, or the workaround is hard to live with.
NormalSomething isn’t working as expected, but production is running.
LowQuestions, how-to guidance and feature requests.
OTHER WAYS TO REACH US
CommunityAsk other builders and share what you’ve made NEVER VIA TICKETS Security reportReport vulnerabilities at /security/report only SalesPlans, migrations and larger deployments General contactPress, partnerships and everything else
FAQ

Before you reach out.

Can’t sign in to your Stack53 account? You can still reach us about account access and billing.

Contact us without an account

Yes — tickets are tied to your Stack53 account so we can see the right projects. Sign in at app.stack53.com. If you can’t sign in, contact us without an account.